Sales Policy 🛍️

Effective Date: March 25, 2025

At FineTopis, we strive to provide our customers with a seamless and enjoyable shopping experience. This Sales Policy outlines the terms and conditions regarding your purchase from us, ensuring transparency and clarity throughout the entire process.

1. Product Availability and Pricing 💰

  • Product Availability: We make every effort to ensure that the products listed on our website are in stock. However, due to the exclusive nature of some of our fragrances, availability may change. If an item becomes out of stock after purchase, we will notify you and offer an alternative or a full refund.

  • Pricing: All prices displayed on our website are in USD and include any applicable sales tax. Prices are subject to change without notice, but we will honor the price at the time of purchase for any orders placed before the price change.

  • Sales and Promotions: From time to time, we may offer sales, discounts, or promotional offers. These offers are only valid for the specified period and cannot be combined with any other offers unless otherwise stated.

2. Order Processing and Confirmation 📝

  • Order Confirmation: After you place an order, you will receive an email confirmation with the details of your purchase, including the items ordered, shipping address, and estimated delivery time.

  • Order Processing Time: Orders are processed within 1–2 business days of receipt. We will make every effort to ship your order as quickly as possible. Please note that orders placed on weekends or holidays may experience a delay in processing.

  • Shipping & Delivery: Shipping charges are calculated at checkout based on your location and the shipping method selected. We offer a variety of shipping options, including expedited and standard delivery. Please note that delivery times are estimates, and delays may occur due to factors beyond our control.

3. Payment Methods 💳

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal

  • Apple Pay (if applicable)

All payments are processed securely, and your payment information will never be shared with third parties other than those necessary to complete your transaction.

4. Order Cancellations ❌

  • Cancellation Requests: If you wish to cancel your order, please contact us as soon as possible. We are able to cancel orders before they have been processed and shipped. Once the order has been shipped, we can no longer cancel it, and you must follow our return process after receiving the item.

  • Failed Payments: In the event of a payment failure, we will notify you, and you will have the opportunity to resolve the payment issue. If payment is not successfully processed within 48 hours, the order will be automatically canceled.

5. Sales Tax 🧾

Sales tax will be applied to orders based on the applicable state or local tax rates for the shipping address provided. Tax rates may vary, and the exact amount will be displayed at checkout.

6. Refunds and Returns 🔄

Please refer to our Refund and Returns Policy for detailed information on how returns and refunds are handled. In general:

  • Returns are accepted within 30 days of purchase for unopened, unused items.

  • If your product is defective or damaged upon arrival, we will provide a full refund or exchange at no additional cost to you.

  • You are responsible for return shipping fees on items returned due to personal preference.

7. Privacy and Data Protection 🔐

At FineTopis, we value your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data when you make a purchase.

8. International Orders 🌍

We accept international orders; however, please be aware of the following:

  • Customs and Duties: International customers are responsible for any customs fees, import taxes, or duties that may be applied by the destination country. These charges are not included in the price of your order and are the responsibility of the customer.

  • Shipping Time: Delivery times for international orders may vary based on the destination country and the shipping method chosen. Customs processing times may also impact delivery.

9. Customer Support 💬

If you have any questions regarding our Sales Policy or need assistance with your order, please feel free to contact our customer support team:

Email: info@finetopis.xyz
Phone: 307-621-0431
Address: 4599 Thorn Street, Garden Grove, California, United States

10. Changes to This Sales Policy 🔄

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to periodically review this policy to stay informed about how we handle your purchases.