Refund and Returns Policy 💼
Effective Date: March 25, 2025
At FineTopis, we are committed to providing the highest quality luxury perfumes and customer satisfaction. We understand that sometimes, your purchase may not meet your expectations, and we want to ensure a smooth and fair return process. Please review our refund and returns policy below:
1. Return Eligibility 🔄
We accept returns on most products under the following conditions:
Unopened Products: If the perfume is unopened, unused, and in its original condition (including packaging), you may return it within 30 days from the date of purchase for a full refund or exchange.
Damaged or Defective Items: If your product arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of receiving your order, and we will arrange for a return and full refund or exchange at no additional cost.
2. Non-Returnable Items 🚫
For hygiene and safety reasons, we do not accept returns on the following items:
Opened or Used Perfumes: If the perfume has been opened or used, it is not eligible for return or refund.
Limited-Edition or Exclusive Products: Certain special or limited-edition fragrances may not be eligible for return or exchange. These items will be clearly marked during the purchase process.
3. How to Initiate a Return 📝
To start the return process, please follow these steps:
Contact Us: Reach out to our customer service team via email at info@finetopis.xyz or by phone at 307-621-0431 to request a return authorization.
Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
Return Instructions: After we review your request, we will provide you with the return instructions, including the address for returns.
4. Refund Process 💵
Once we receive your returned item and verify its condition, we will process your refund or exchange:
Refunds will be issued to the original method of payment. Please allow 7–10 business days for the refund to appear on your account.
Exchanges will be processed based on availability. If the item you requested for exchange is out of stock, we will offer a store credit or a similar replacement.
5. Return Shipping 🚚
Return Shipping Costs: For returns due to damage, defects, or errors on our part, we will cover the return shipping costs.
Customer-Paid Shipping: For returns due to personal preference (e.g., change of mind), the customer is responsible for return shipping fees. We recommend using a trackable shipping service for your return to ensure safe delivery.
6. International Returns 🌍
For international orders, the return process is the same as domestic returns. However, customers are responsible for return shipping fees and any duties or taxes incurred when returning products.
Contact Us 📞
If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please feel free to contact us:
Email: info@finetopis.xyz
Phone: 307-621-0431
Address: 4599 Thorn Street, Garden Grove, California, United States